Integrated Facility
Management
Most organisations managing a large facility spend more time chasing vendors than running their core business. Electrical contractor for one job, a separate HVAC firm for another, housekeeping through a third party, security through a fourth. ADECO puts all of that under one roof. We run the technical and operational sides of your facility through a single contract, with one accountable team and clear performance benchmarks measured every month.
Quick Facts
Coverage Model
Hard FM and Soft FM
Service Hours
24×7×365
Contract Type
Annual or Multi-Year
Facility Types
Corporate, Retail, Industrial
Min. Area Served
25,000 sq ft
Reporting
Monthly Performance Dashboards
One Partner for Every Aspect of Your Facility
Running a large facility well takes constant attention. Planned maintenance gets missed when the team is short-staffed. Emergency response is slow when the right person is not on call. Energy costs creep up because no one is tracking consumption systematically. ADECO’s Integrated Facility Management service addresses all of this through a structured, contract-driven approach that combines technical maintenance and operational services into one managed package.
We currently look after more than 15 million sq ft of corporate, retail and industrial space across the National Capital Region. Each site has a dedicated facility manager, technical supervisors and operational staff deployed according to the size and complexity of the property. Every month, clients receive a performance dashboard showing SLA compliance, ticket volumes, response times and energy consumption data. There are no surprises and no guesswork.
Corporate Buildings
Large office campuses and business parks with 24x7 operations, multiple technical systems and a high workforce density that cannot tolerate downtime.
Industrial Properties
Manufacturing plants, warehouses and logistics hubs where electrical uptime directly affects production output and supply chain commitments.
Retail and Hospitality
Malls, hotels and mixed-use properties where customer experience depends on everything from lighting and air conditioning to cleanliness and safety systems working properly at all times.
Reporting and Analytics
Monthly dashboards covering SLA compliance rates, ticket resolution times, asset health status and energy consumption trends so you can see exactly what you are paying for and what you are getting.
What’s Included in This Service
Our FM contracts are built around two service pillars. Most clients take both, but we also offer each independently depending on what your facility already has in house. Toggle between Hard FM and Soft FM below to see what each covers.
Electrical Systems
HT and LT panels, DG sets, UPS systems, automatic transfer switches, lighting and power distribution networks. We carry out planned preventive maintenance on a fixed schedule and respond to breakdowns any time of day. All work is done by licensed electrical engineers and technicians.
HVAC and Mechanical Systems
Chillers, air handling units, cooling towers, ventilation systems, fan coil units and ductwork. Preventive maintenance, filter replacement, refrigerant management and breakdown response. Coordinated with energy monitoring to keep running costs in check.
Plumbing and Public Health Engineering
Water supply and distribution systems, STP and WTP operation, pumps, pressure systems and fire hydrant network maintenance. Routine checks, water quality testing and rapid response to leakages or pressure failures.
Fire and Life Safety Systems
Fire alarm panels, addressable detection systems, sprinkler networks, fire hydrants, suppression systems and emergency lighting. Statutory testing schedules, compliance documentation and rapid fault response to keep your fire safety obligations current.
Vertical Transportation
Elevator and escalator maintenance coordination, AMC vendor management, performance tracking and safety audits. We manage the contracts and the compliance, and we are the single point of escalation when the lift vendor does not respond.
Civil and Structural Upkeep
Building fabric maintenance, facade inspections, waterproofing checks, flooring repairs and minor civil works. We keep the physical structure of your facility looking and performing as it should without letting small problems become expensive ones.
Housekeeping and Janitorial Services
Day and night cleaning crews for offices, common areas, washrooms, car parks and external areas. Trained supervisors, cleaning schedules tied to footfall patterns and quality checks carried out by our FM manager on site.
Security and Access Management
Trained security personnel across all shifts, visitor management, CCTV monitoring coordination and access control. Guards are deployed based on the floor area and risk profile of the facility, not a standard ratio.
Pest Control
Scheduled pest management across the full facility with treatment records maintained for compliance purposes. Includes rodent control, insect management and any specialised treatment the facility requires.
Landscaping and External Areas
Upkeep of gardens, walkways, parking areas and external common spaces. Planting maintenance, irrigation management and periodic deep-cleaning of external surfaces.
Centralised Helpdesk
Single number for all facility complaints and service requests. Tickets logged, assigned and tracked to closure. Unresolved tickets escalate automatically to the site FM manager and then to the ADECO operations team if not resolved within SLA.
How We Take Over Your Facility
Changing FM vendors is disruptive when it is done without a plan. We have transitioned more than 60 facilities from previous service providers, some with long-standing in-house teams and some from multi-vendor arrangements. Our six-step handover process is designed to bring us fully operational with zero interruption to your day-to-day running.
01
Site Audit
We spend time on the ground before the contract starts. Every major asset is catalogued, its condition assessed and its maintenance history reviewed where records exist. This gives us the baseline we need to build a maintenance plan that actually reflects your facility, not a generic template.
02
Scope Definition
Based on the audit, we finalise the scope with you. We agree on which services are included, what the SLAs are for each category, how KPIs will be measured and what the reporting format will look like. Everything is documented and signed off before we deploy a single person.
03
Manpower Planning
We select and deploy the site team based on the agreed scope and facility size. The facility manager is introduced to your team before the contract goes live. Technical supervisors are briefed on the asset inventory. Housekeeping and security staff are oriented to the site layout and access requirements.
04
Transition
We run a parallel operation period with the outgoing vendor or team where possible. This is typically two to four weeks depending on the complexity of the facility. During this period we shadow operations, complete knowledge transfer and resolve any gaps before we take full ownership.
05
Go-Live
Full operational responsibility transfers to ADECO. All service desks, maintenance schedules and reporting cycles start on the agreed date. Clients have direct access to the site FM manager and to our central operations team for any escalation.
06
Continuous Review
Monthly performance reviews happen without exception. We present the dashboard, walk through any SLA misses with root cause analysis and confirm the action plan. Quarterly reviews look at asset condition trends, staffing adequacy and any changes in the scope that would improve performance or cost efficiency.
Response Times and SLA Matrix
We set response and resolution targets at the start of every contract based on the fault category. These are not aspirational numbers. They are contractual commitments tracked against actual performance each month. Any month where we miss an SLA category, we report it, explain why and confirm the corrective action.
All SLA targets are tracked through our helpdesk system and reported in the monthly dashboard. Breaches are flagged automatically and escalated to the ADECO operations manager within the same working day.
| Issue Category | Priority | Response Time | Resolution Target |
|---|---|---|---|
| Power Failure / Critical Equipment | Critical | 15 minutes | 2 hours |
| Fire Safety System Fault | Critical | 15 minutes | 2 hours |
| HVAC / Cooling Breakdown | High | 30 minutes | 4 hours |
| Elevator Malfunction | High | 30 minutes | 4 hours |
| Plumbing / Water Leakage | Normal | 1 hour | 8 hours |
| Housekeeping Complaint | Normal | 1 hour | Same day |
| Pest Control Request | Normal | 4 hours | 48 hours |
| General Maintenance Request | Normal | 2 hours | 24 hours |
Trained Teams, On Every Shift
The numbers below represent a typical deployment for a mid-sized commercial campus. Actual staffing is sized to your facility and agreed as part of the scope definition. We do not use minimum-wage contract labour rotated every few months. Our people are hired directly or through long-term empanelled agencies, trained on site procedures and managed by ADECO supervisors.
Facility Manager
1 per site — The Facility Manager is your direct point of contact for everything on site. They own the relationship, manage the full team, handle client communication and are responsible for SLA performance. Every complaint, every escalation and every change request goes through them first.
Technical Supervisors
2 – 4 per site — Licensed electrical engineers and HVAC technicians who oversee day-to-day maintenance operations. They run the planned maintenance schedule, supervise breakdown response and sign off on all technical work before it is logged as complete. The number depends on the size and complexity of the facility.
Security Personnel
Sized to site — Trained security guards deployed across all access points and shifts. Guard deployment is based on floor area, number of entry points, operating hours and the specific access control requirements of the client. All security staff are verified, uniformed and briefed on client protocols before deployment.
Housekeeping Staff
Sized to area — Day and night cleaning crews managed by a dedicated housekeeping supervisor. Staffing levels are calculated based on the net usable area, facility type and the cleaning standard specified in the contract. All staff are trained before deployment and supervised daily.
Real Visibility Into Facility Performance
A lot of FM providers send a monthly report that nobody reads because it does not tell you anything useful. Our performance dashboard is built around the numbers that matter to the people who own the facility budget. You can see SLA compliance rates, how many tickets were raised and resolved, what the average response time was and what the energy savings look like compared to the previous period.
Reports are shared with the client on a fixed date each month. We walk through them in a review meeting and address any questions. If performance in a category has slipped, we show the root cause and the corrective plan before the client has to ask.
Compliance & Workforce Standards
Every FM contract ADECO runs is governed by a documented compliance and HSE framework. This covers statutory obligations on the technical side, labour law compliance for the workforce and safety management across all site operations. We carry the documentation, we maintain it and it is available for client audits without advance notice.
ISO 9001:2015
Quality Management System
Labour Law Compliant
PF, ESIC, Minimum Wages for all deployed staff
Zero LTI Target
HSE Framework with pre-job briefings and PPE on every shift
Insured Workforce
Workmen's Compensation Policy coverage for all site personnel
Built for Every Facility Type
Corporate Offices
Large office complexes, business parks and multi-tenant commercial buildings. Technical systems include HT substations, backup power, centralised HVAC and BMS-integrated building controls. Soft FM covers housekeeping, front-of-house, security and helpdesk. Our largest campus FM contract covers 3 million sq ft in a single location.
Retail and Malls
High-footfall retail environments where HVAC performance, escalator uptime and lighting all directly affect trading hours and the customer experience. We handle technical FM for multiple DLF properties in the NCR and understand the operating pressures that come with mall management.
Industrial Estates
Manufacturing plants, warehouses and industrial campuses where electrical uptime affects production directly. We deploy licensed electrical engineers and maintain critical backup systems to keep plant operations running. Our FM contract with Maruti Suzuki has maintained 99.8 percent electrical uptime over five years.
Hospitality
Hotels, serviced apartments and hospitality developments with 24x7 technical and operational requirements. HVAC, water systems, fire safety and room maintenance all need to work without guests noticing the effort. We understand the service levels that hospitality clients need.
Healthcare
Hospitals and healthcare facilities where life safety systems, backup power and water quality are not just compliance requirements but patient safety issues. We operate under the heightened standards these environments demand.
Institutional Campuses
Universities, government offices and large institutional sites with mixed-use buildings, varied maintenance requirements and complex stakeholder structures. Our experience across large public sector facilities in the NCR makes us well suited to this sector.
Facilities We Manage
A selection of FM engagements currently active under ADECO management.
Corporate Campus, Hero MotoCorp
Full Hard FM and Soft FM contract covering electrical systems, HVAC, fire safety, plumbing, housekeeping and security across a 3 million sq ft corporate campus. We took over from a multi-vendor arrangement in 2020. In the first year of ADECO management, the client recorded a 22 percent reduction in facility operating costs and uptime on critical electrical systems moved to 99.1 percent.
Retail Complex, DLF Limited
Technical FM for HVAC, fire safety and electrical systems across a high-footfall retail destination in Gurugram. The contract covers all statutory fire safety compliance, centralised HVAC management and the full electrical maintenance scope for the mall common areas and tenant infrastructure. 98.6 percent SLA compliance maintained across the engagement.
Industrial Estate, Maruti Suzuki
End-to-end facility operations for a key plant location where manufacturing uptime is the primary performance metric. ADECO manages electrical systems, DG sets, UPS infrastructure, HVAC for manufacturing areas and all plant utility services. Five years of continuous engagement with 99.8 percent electrical uptime recorded throughout.
Choose Your FM Coverage
We offer three engagement structures depending on what your facility already has in place and what you want to hand over to us. All three come with dedicated manpower, SLA-backed performance targets and monthly reporting.
Soft FM Only
- Trained housekeeping and security staff deployed across all shifts
- Pest control and landscaping on a scheduled basis
- Centralised helpdesk for all operational requests
- Monthly performance reporting
Integrated FM, Hard and Soft
- Full technical and operational coverage across all systems
- Dedicated on-site facility manager
- SLA-backed response targets for every issue category
- Real-time dashboard and monthly performance reporting
Hard FM Only
- Electrical, HVAC and plumbing maintenance
- Fire and life safety system upkeep
- Preventive maintenance scheduling and execution
- Breakdown response with contractual SLA targets
Common Questions About This Service
Flexible engagement structures depending on what your facility already has in-house.
What is the difference between Hard FM and Soft FM?
How does the transition from our current vendor work?
What happens if SLAs are not met?
Do you provide your own manpower or use subcontractors?
Can we customise the scope to only specific services?
What size of facility do you typically manage?
You May Also Need
EHV Turnkey Projects
If your facility needs a new substation, a power upgrade or major electrical infrastructure, our EHV division handles the full design and build. We have delivered over 120 EHV projects and can scope, price and execute what your facility needs.
Operation and Maintenance / AMC
If you are not ready for a full FM contract but need disciplined preventive maintenance and a reliable breakdown response on your critical electrical and mechanical equipment, our standalone AMC service is the right fit.
Green Energy Solutions
Solar installations, energy audits and efficiency upgrades for facilities looking to reduce operating costs and meet their ESG reporting obligations. We handle the full scope from site assessment through to commissioning and ongoing O&M.
Still have questions?
Our HR team is available Mon–Sat, 9:00am–6:00pm IST and responds within 3 business days.
Resources
Service Brochure (PDF download)
Sample SLA Document
ISO 9001:2015 Certificate
Ready to Simplify Your
Facility Operations?
Talk to our FM team about your site. Give us the size, the location and the services you need covered. We will put together a customised proposal within 24 hours.